Electronic Visit Verification

EVV is an electronic system that verifies when provider visits occur and documents the precise time services begin and end.

For more details on EVV in Arizona please visit https://www.azahcccs.gov/AHCCCS/Initiatives/EVV/

What Stays the Same What Will Change
  • Members have choice of provider
  • Availability of services
  • Members have choice of individual direct care worker
  • How services are provided
  • Where services are provided
  • Paper timesheet will be eliminated
  • EVV devices will be used to verify service delivery
  • How member/representative signature is collected
  • Verification will be required by member/representative at the end of every visit/shift

TCH Direct Care Workers

Using the Sandata Mobile Connect

The Sandata Mobile Connect is the mobile app that is installed on your cell phone that allows for starting and completing visits.  The app is available for Android and iOS devices.  Please download this Sandata Mobile Connect reference guide or view the videos below for instructions on how to use the mobile app.

Click the links below to view the videos guides on getting started with getting setup and completing your first visit.

Starting and Completing a Visit Using a Phone

The phone used to call in needs to be a land line that belongs to the member or a cell phone that is registered with the member in the Sandata EVV system.

Download Telephony Call Reference Guide

Help and Support

If a correction needs to be made for any services provided then please submit the correction using the button below.  This will open a new window with a form to fill out.  If asked to login, please be sure to enter the same login information used to access your TCH email account.

For any technical issues or assistance with the EVV system please call 480-730-4224